Refund & Cancellation Policy
Effective Date: November 10, 2026 · Version 2.2
At BryDepth, customer satisfaction and billing transparency are our highest priorities. Because we offer a generous 14-day free trial before purchase and utilize non-recurring 30-day prepaid passes, our refund terms are straightforward and fair.
1. 14-Day Free Trial (Test Before You Purchase)
Risk-free evaluation with zero upfront credit card requirement.
We provide a comprehensive 14-day free trial with 20 AI messages per day and previews of all four reasoning engines (BryDepth AI, Gemini 2.5 Flash, GPT-4o, and Claude 3.7 Sonnet).
We strongly encourage all prospective customers to use this free trial to explore our multi-model capabilities, file parsing, and Living Memory Vault before purchasing a prepaid pass.
2. 7-Day Refund Policy for 30-Day Passes
Eligibility criteria for one-time prepaid pass refunds.
If you purchase a 30-Day Prepaid Pass (Basic $9, Pro $17, or Advanced $21) and decide it does not fit your workflow, you are eligible for a 100% full refund if all of the following conditions are met:
Your refund request must be submitted within seven (7) calendar days of the Creem.io payment timestamp.
You have consumed fewer than twenty (20) AI messages across all models on that paid pass since the payment was completed.
When you query flagship models such as GPT-4o, Claude 3.7 Sonnet, and Gemini 2.5 Flash, BryDepth incurs real, direct, and non-refundable compute costs with upstream provider APIs for every token processed. The 20-message allowance allows you to verify that our paid tiers meet your expectations while preventing fraudulent exploitation of commercial API infrastructure.
3. Non-Refundable Scenarios
Refunds cannot be issued in the following circumstances:
- Requests submitted after seven (7) calendar days from the date of purchase.
- Accounts that have utilized twenty (20) or more AI messages during the paid billing period.
- Accounts terminated or suspended due to violations of our Acceptable Use Policy, automated bot abuse, or illegal activity.
- Prorated upgrade charges where the higher-tier quotas have already been substantially exercised.
4. Zero Data Loss Guarantee Upon Refund
Your memories and knowledge vault remain 100% safe.
If a refund is approved and processed, your account gracefully transitions back to the expired tier. None of your chats, documents, memory summaries, or knowledge connections are deleted. You can access your existing data at any time and choose to purchase a new pass whenever you are ready.
5. How to Request a Refund
To request a refund under this policy, please follow these simple steps:
- Send an email to support@brydepth.com from the email address registered with your BryDepth account.
- Include your Creem.io Order ID / Transaction Reference (found in your receipt email).
- Briefly mention your reason for requesting a refund so our engineering team can improve the platform.
Our support team will verify your message count and process eligible requests within 24 to 48 business hours. Funds will be credited back to your original payment card via Creem.io within 3 to 7 business days, depending on your financial institution.